Review request & recovery workflow

Win More 5-Star Reviews. Recover Every Unhappy Customer.

RepuBridge is reputation management software built around one operational flow: send review requests after service, collect private feedback first, then give every customer a clear path to share their experience publicly.

More reviews, less manual follow-upEmail + SMS requests from one dashboardPrivate Feedback Before Public Posting

RepuBridge

Campaigns

Product Preview

See the review workflow your team manages from one dashboard

Monitor request delivery, customer sentiment, public review routing, and unresolved follow-up in one place.

app.repubridge.com

Live

Campaign workflow

Review requests, responses, and follow-up status

All LocationsLast 7 DaysSMS + Email

Requests

Live

Public Routing

Enabled

Private Feedback

Enabled

Follow-up Queue

Monitored

Campaign	Destination	Status	Queue State
Post-Service RequestQueued · Downtown	SMS + Email	Running	Healthy
Low-Rating RecoveryOwner · North Side	Private Form	Attention Needed	Needs Review
Google Review PromptPaused · Riverside	Direct Link	Scheduled	Monitoring

Multi-location overview

Location performance snapshot

Downtown

Campaign active

Stable

North Side

Follow-up pending

Watch

Riverside

Campaign active

Stable

Routing monitor

Public vs private routes

Representative routing view based on your configured thresholds.

Public review routeActive

Private recovery routeMonitored

How It Works

One flow: request, response, then review or recovery

Same steps your frontline already follows—documented in software so nothing depends on who remembered to follow up.

Step 1

Send Review Request

Automatically trigger email or SMS requests after service completion.

Step 2

Customer Rates Experience

See who had a good experience and who needs support right away.

Step 3

Route to Review or Recovery

Give satisfied customers a direct path to public review sites and give customers with concerns a private support channel.

Trust Signals

Where reviews go, and how you reach customers

Operational cues your buyers check during evaluation—no vanity metrics.

Private Feedback First

Public Review Routing

Multi-Location Ready

Built for Consistent Review Outreach

Google Reviews

Trustpilot

EmailEmail Requests

SMSSMS Requests

Google and Trustpilot are trademarks of their respective owners. RepuBridge is not affiliated with or endorsed by either platform.

RepuBridge supports these channels and destinations as part of your configured workflow.

Who It Is For

Teams that need consistent review execution without extra admin work

RepuBridge is designed for operators who need clear workflows across one location or many.

Local service businesses

Need consistent follow-up after each completed job.

RepuBridge sends review requests automatically and gives customers one clear response path.

Multi-location brands

Need one process across locations without fragmented execution.

RepuBridge standardizes outreach, routing, and visibility across teams and locations.

Agencies managing client reputation

Need repeatable campaign workflows across client accounts.

RepuBridge helps teams run consistent request and recovery playbooks across portfolios.

Teams running email and SMS outreach

Need channel coverage without disconnected tools and manual tracking.

RepuBridge manages both channels in one workflow with shared status tracking.

Review Routing Logic

Collect private sentiment first, then route each customer to the right next step

Split outcomes by rating so high scores go to Google or Trustpilot, and low scores stay in-house until someone responds.

Step 1

Send request by SMS or email

Customers receive one clean request link after service completion.

Step 2

Collect private sentiment

Uses your rating threshold to choose the next route—no manual triage in the queue.

PositiveNegative

Positive route

Offer public review link

Guide happy customers to Google or Trustpilot.

Negative route

Offer private support channel

Give every customer a path to share their experience. Satisfied customers get a clear link to public review platforms. Customers with concerns get a private support channel to resolve issues quickly.

Why Not Do This Manually?

Manual follow-up breaks at scale

Side-by-side: what breaks when it is ad hoc, and what changes when the workflow is in one system.

Manual process

Follow-up is inconsistent and depends on individual staff habits.

With RepuBridge

One repeatable workflow keeps outreach consistent across every campaign.

Manual process

Email and SMS activity is split across tools with limited visibility.

With RepuBridge

Email and SMS requests run from one dashboard with shared status tracking.

Manual process

No clear system separates public review prompts from private issue handling.

With RepuBridge

Private sentiment is captured first, then customers are routed to the right next step.

Manual process

Managing campaigns across multiple locations becomes hard to control.

With RepuBridge

Teams monitor campaigns and follow-up workflow across one location or many.

Ratings and Reporting

Track trend direction and unresolved feedback without manual spreadsheets

Representative dashboard view - shown for product context, not a live account.

Rating trend visibility

Trend view

Spot service-quality direction early so teams can respond before issues escalate.

Weekly direction example

Campaign performance

Channel mix

Compare response behavior by campaign and channel to improve send strategy.

Channel visibility: Email + SMS

Unresolved feedback queue

Priority view

Keep recovery follow-up visible so teams can resolve issues quickly.

Prioritize this queue before the next outreach cycle.

Next step

Put the same workflow in front of every location

Start a trial to configure requests and routing, or book a walkthrough if you need rollout across many sites.